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Manufacturers

FAQ

Here you’ll find answers to common questions about our business, the services we offer, and the bows and hunting accessories we stock. If you’re considering ordering your crossbow from Wyvern but need more information on our shipping, prices, in-person services, and warranty policies check out the faqs below. Not finding the answers you’re looking for? Just give us a call! We’ll be happy to talk to you directly about any questions you have.

New to Hunting? Here are some of our FAQs >>

Buying a New Crossbow? Here are some of our FAQs >>

How Long Will it Take to Get My Order?

We generally ship within 24hrs on in-stock items.  We are on the East Coast so we are anywhere from 1-7 days from the whole country depending on where you are, so allow for some time for your order to get to you but we will do everything we can to get it on its way as fast as possible.

Do You Charge Sales Tax?

Nope, we are in New Hampshire which is a state that does not have sales tax.  That and we can’t have the FedEx guy collect it so the price you see is the price you pay…no 7% surprises added on top of your bill.

Do You Have a Retail Storefront?

Not really.  We are currently a home-based business (looking to change that soon!!).  Though we have a huge on-hand inventory it's not set up like a “retail store” as we primarily ship the majority of orders out all over the world.  We can, however, serving local customers and are happy to help you with whatever you are interested in. Just give us a call and we can set up a time for you to come over and we can get you set.

Can I Pick My Order Up at Your Location?

Sure! No problem helping local customers! However, since we are geared to mail order we request you call and we can set up a time for you to come by so we can take the time to properly serve you and not be tripping over ourselves trying to get boxes out the door. Our address is 235 North River Road, Lee, New Hampshire 03861

Are You an Authorized Crossbow Dealer for the Brands You Sell?

You bet!!  We are one of the largest crossbow dealers in the Country and are direct with all the brands we sell. The manufacturers know us very well and you are fully covered by their warranties when you buy from us.

What Happens if I Need Warranty Work?

Depends on the bow and what the issue may be.  Since we only sell the highest quality bows we don’t see the warranty issues that most places do.  That being said crap happens now and then and it has to be dealt with.  Some manufacturers will require the crossbow or product be sent directly to them to have problems dealt with.  Others will have us take care of the issues in-house. Check your warranty information included with your product to see what the manufacturer needs you to do. Either way, give us a call and keep us in the loop.  Sometimes we can help to expedite service or get things taken care of for you better if we are involved.  We are your advocate to the manufacturers so let us help where we can. 

Why Do You Throw in Extra Stuff Free Rather Than Sell the Bow for Less Money?"

Because of the contracts we have with the manufacturers.  Most of them require us to sell for what they tell us to.  So, rather than lower the price and lose our dealerships we add stuff in free to “fluff the package” and add value. Generally, when you look at the prices of the parts we include free we are one of the best deals around.

Why Don’t You Sell Some of the $299 Crossbow Kits?

Well, generally they tend to be problematic and not as reliable as the better quality crossbows on the market.  They are also invariably made in China.  Nothing against Chinese crossbows but if we can sell higher quality crossbows for a few dollars more, know we are selling reliability and good performance and keep a few American workers employed we would rather do that.  Take a look at some of the bows we offer.  For just a bit more than these big box store bows, you can get something worth owning that is made in the U.S.A.

Can you do Custom Crossbow Packages? 

On most of the bows, we sell we can tweak the packages to suit your needs to some extent at the very least.  Some are easier to play games with the components than others.  Generally yes, we can make a custom kit just the way you want it.

"I Just Need a Bare Bow with Nothing Else, Can You Sell it That Way?"

Many of them we can do that but it's not always cost-effective to do so.  The issue is what do we do with the parts we take off. The manufacturers will not take the parts back so we have to re-sell them on their own. Say you are looking for a specific bow and you don’t want the scope.  The scope may have no retail value if it’s a very basic scope.  In that case, we can't do much with it. Others may have some ability to be sold retail but as “take off” scopes they are not able to be sold at the full price so again they tend to lose their value.  A lot of times we can do something but sometimes it simply better for you to buy the kit and sell the parts you don’t want privately..you will get more money for